Introduction
At TodaMart Inc., we are committed to providing our customers with the best possible service. This delivery policy outlines our procedures and guidelines to ensure a smooth and efficient delivery experience for all our valued customers.
Delivery Areas
TodaMart Inc. delivers to a wide range of areas within the city limits. Please refer to our delivery area map on our website to check if your location is within our service range. If you are unsure, feel free to contact our customer service team for assistance.
Delivery Hours
Our delivery service operates during the following hours:
- Monday to Friday: 9:00 AM to 8:00 PM
- Saturday: 10:00 AM to 6:00 PM
- Sunday: 11:00 AM to 5:00 PM
Orders placed outside of these hours will be processed on the next business day.
Order Processing Time
- Same-Day Delivery: Orders placed before 2:00 PM are eligible for same-day delivery.
- Next-Day Delivery: Orders placed after 2:00 PM will be delivered the next business day.
Please note that during peak times or special promotions, delivery times may vary.
Delivery Fees
- Standard Delivery: A flat fee of $5.00 applies to all standard deliveries within our service area.
- Free Delivery: Orders over $50.00 qualify for free standard delivery.
- Express Delivery: An additional fee of $10.00 applies for express delivery within 2 hours, subject to availability.
Delivery Procedure
- Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase.
- Order Preparation: Our team will prepare your order for delivery, ensuring all items are fresh and properly packaged.
- Delivery Notification: You will receive a notification via email or SMS when your order is out for delivery.
- Delivery Completion: Our delivery personnel will deliver your order to the specified address. If you are not available at the time of delivery, please ensure someone is present to receive the order.
Special Instructions
If you have any special instructions for your delivery, such as a preferred delivery time or specific delivery instructions, please include them in the “Special Instructions” field at checkout.
Delivery Issues
- Damaged or Missing Items: If your order arrives with any damaged or missing items, please contact our customer service team within 24 hours of delivery. We will arrange for a replacement or refund as needed.
- Incorrect Address: Please ensure that your delivery address is correct at the time of ordering. TodaMart Inc. is not responsible for orders delivered to incorrect addresses provided by the customer.
Contact Information
For any questions or concerns regarding your delivery, please contact our customer service team:
- Phone: (123) 456-7890
- Email: support@todamart.com
Changes to Delivery Policy
TodaMart Inc. reserves the right to modify this delivery policy at any time. Any changes will be posted on our website, and we encourage you to review the policy regularly to stay informed of any updates.
Thank you for choosing TodaMart Inc. We appreciate your business and look forward to serving you!
